Frequently Asked Questions

You can access the purchased hosting from a Mac using a web browser, without relying on the operating system.

Purchase additional resources for hosting packages: space, processor, or memory, by contacting the sales department. Flexibility for all types of packages!

Do not place banners on your site, but you can promote Hostico's services through affiliation and earn money. Learn more on the Affiliate page.

Host your own site with high-speed internet, but keep in mind that professional solutions from data centers are safer and more efficient.

FTP (File Transfer Protocol) is a transfer protocol that allows the uploading and downloading of files between client and server, requiring authentication.

We do not offer Premium support for clients; requests are handled and analyzed in the order they are received.

No additional taxes apply to Hostico services, but there may be fees for services purchased through third parties. Contact the sales department for details.

The return policy allows for a full refund for hosting services within 30 days. Additional details can be found on the Terms and Conditions page.

The modification of the billing period is possible through the commercial department, respecting the available periods for services and hosting packages.

Reactivation of services via SMS is not possible, this channel is only intended for informing about invoices. Contact Hostico through the methods available on the Contact page.

There is no limit to the number of SMS notifications received on a customer account, but this may be subject to change.

We offer SMS notifications for account creation, billing information, and services. Activation is available in the administration panel.